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Terms

Last updated 2026-10-30

The plain-English summary; the full contract is provided at purchase. This draft covers the pricing and lifecycle rules shops ask about most.

Pricing

  • Flat monthly pricing, before tax; sales tax is added at checkout where it applies. Front Desk includes 3 technicians and 1,500 call minutes; each technician after that is $59.99/month.
  • Overage beyond the included minutes is charged per minute at the carrier’s prevailing rate plus 10%, as a separate invoice line (same rule for texts beyond the allowance). Rate changes are noticed 30 days ahead.
  • Payments run through Stripe checkout; we never collect card details on your server.

Cancellation and data

  • If a payment fails, we email you and show an in-app notice every 4 hours for 3 days, then daily. On day 7 service is suspended: the assistant stops, and calls are not answered or forwarded.
  • Pay the missed month at any time to restore service. Your data is guaranteed restorable if service is restored within 90 days of suspension.
  • Cancelling stops renewal at the end of the paid month, with no partial refunds, and triggers an automatic full data export to your email.

Self-hosted plan

Modifying or bypassing the Werknen software or its licence check breaches these terms. A modified installation is suspended until it is reinstalled from a clean copy, for a $99 reinstall fee; your data is carried over to the fresh install.

Coming back

If you set Werknen up again, we offer to restore your previous setup from your encrypted backup after you confirm with your owner sign-in.

Support

  • The first 30 days include full onboarding support for every shop. After that, support follows what was bought (standard in Front Desk, priority in Full Office).
  • Support is the in-app “Get help” conversation, first answered by the support assistant and passed to a person for anything about money, legal questions, data deletion or anything unresolved. There is no phone or text support line.

Text messages

Texts sent for your shop follow our SMS terms: consent, STOP and HELP, and no sharing or selling of mobile numbers.

Read our SMS terms.

No cold AI calls

Werknen never places AI-voiced cold calls. Outbound is limited to requesters and consented contacts, with consent records, calling hours and do-not-call checks enforced on your server.