Your front office · HVAC and plumbing
We do the work
You run the trucks.
We run the front office.
- 24/7/365No sick days, no call-outs, no one quitting in peak season
- One monthly priceNo payroll taxes, no benefits, no overtime
Werknen doesn’t just answer the phone. We do the work of a front office: answer every call and text, day and night, book the job, chase the estimate, reschedule, assign the technician and send the payment link, and we only ask you when the decision is yours. See all of it from your phone, from anywhere.
An example morning
- Answered a no-heat call, booked Dana for 8:30, texted the customer her arrival window.
- Followed up the $9,400 heat pump estimate. The customer said yes; install booked for Tuesday.
- A customer texted “can you come tomorrow instead?” Rescheduled, schedule updated.
- Asked you: “Mr. Chen wants 10% off the furnace.” You tapped Approve from the truck.
- Job done: payment link sent from your own Stripe account. Paid by 10:20.
What “every call” means
The 9:47 pm no-heat call doesn’t go to voicemail
It’s answered, the caller gets your safety steps, the visit is booked and your on-call tech or emergency number is called, before the customer can try the next shop on the list.
Answered
Your shop’s name and greeting, live on the first ring. No phone tree, no voicemail.
Safety first
No heat with a baby at home: the caller hears the safety steps, the same way every time.
Booked
Booked into a real open slot at 7:30 am; the customer gets a text with the arrival window.
On-call is called
We call your on-call tech or your designated emergency number. No answer? We ring the backup and keep going until someone picks up.
The furnace quits with the family home for the holidays. Answered on the first ring, safety steps given, booked for the morning, and your on-call tech called. No one at your shop had to be by the phone.
Examples. Which calls count as emergencies, who is on call and when the backup is rung are your settings.
Judged by the work
A month of front-office work, done for you
Every month you get a results report with your real numbers: calls answered, jobs booked, estimates won, leads answered and the work they brought in. Here is what one could look like.
Example month A 3-technician HVAC shop, illustrated. Not a real shop’s numbers and not a promise of results.
Weigh it against a hire
Your front office for $699. Not $3,800 plus payroll and software
Werknen is the front office you would otherwise hire. Compare us with that person, not with something you’d have to learn and run yourself.
- 40 hours a week; nights and weekends go to voicemail
- Needs estimating software, scheduling software and a business phone line
- Sick days, holidays and vacation to cover
- Hiring, training, and starting over when they leave
- The 9:47 pm call still comes to you
- Answers every call and text, 24/7, nights, weekends and holidays
- Books jobs into real open slots and assigns the technician
- Handles cancellations and reschedules by call or text, and updates your schedule
- Unlimited service areas, each with its own windows, prices and on-call
- Handles emergencies: safety steps for the caller, then calls the on-call tech from your schedule, or your designated emergency number
- Replies to Angi, Google and website leads in under a minute
- Drafts estimates from your templates and follows every one up
- A price engine with margin protection: every estimate priced your way, none sent below the margin you set
- Sells, bills and renews memberships, and books their visits
- Sends invoices and payment links; the money goes straight to you
- No sick days, holidays or turnover
$3,800 a month is a typical full-time front-desk wage, used for comparison; about $380 a month is a typical cost for estimating software, scheduling software and a business phone line. Yours may differ. Put in your own numbers below.
Werknen vs a hire
See what it would cost you
A side-by-side with your own numbers. The defaults are conservative: one person, 40 hours a week. Change anything. Nothing you type leaves this page.
We do the work.
How we do the work
Everything we take off your plate, from the first ring to the paid invoice.
We do the work, not just the talking
We answer calls and texts 24/7, book into real open slots, follow up every estimate, reschedule, assign the right technician and send payment links. All within the rules you set.
Your shop in your pocket, anywhere
Approve a discount from a rooftop in one tap. Tell us “move Dana’s 3 pm to Monday and let the customer know” and it’s done. See today at a glance from your phone, wherever you are.
We only ask when it matters
Emergencies go straight to your on-call tech or emergency number. Big jobs, discounts and anything public wait for your OK. Everything else just gets handled, and you can undo any of it.
Full auto mode when you’re ready, in every plan. Your office learns from you. Once you’ve approved 10 of our actions in a row without changing them, you can let us handle routine work on our own. Discounts and price questions, firm replacement quotes and spending money always stay with you, and emergencies always go to your on-call.
Your data stays yours
Your own private box, run by Werknen. Customer details, credentials and photos are encrypted at rest and in transit, and only your shop’s verified system can unlock them. Export everything, any time.
Ready in minutes, built from what you have
Your hours, greeting, price book and estimate templates come from what you already have: past estimates, invoices, your supplier price list. Each job we do has an on/off switch, and your settings stay yours to change any time.
Built for shops that cover a lot of ground
Unlimited service areas, at no extra cost
Cover as many areas as you like from one location. Each area runs the way you want it.
Your areas, your rules
Each area has its own ZIP codes, arrival windows, daily job limit, prices and trip fee. Callers outside every area get a polite no.
The nearest technician gets the job
New jobs are booked to a free technician who works that area. Your team only sees and handles the areas you give them.
An on-call schedule per area
Each area can have its own on-call technician or emergency number, with a backup. Small shop? One schedule covers every area.
Overflow when an area is shortAuto-Dispatch
When every technician in an area is booked, smart routing sends the nearest free technician from a neighbouring area, so the job still gets done today.
Everything we do for you
Every plan includes all of this unless it’s marked Add-on (or in Full Office).
Answers and books
- Answers every call and text, 24/7Your greeting, your prices, your rules. In English.
- Books into real open slotsNever confirms a slot you don’t have.
- Handles emergenciesGas, CO, no heat, burst pipes, flooding: safety steps for the caller, an instant call to your on-call tech or designated emergency number, then the backup.
- Keeps your on-call scheduleSet who covers which days, or a designated emergency number, and a backup. Emergencies always reach the right person.
- Texts back missed calls in 60 secondsEven when two calls come in at once.
- Lets customers reschedule or cancel by textReply C to change, X to cancel. Your schedule updates itself.
- Takes photos by textCustomers text a photo of the unit label; it lands on the job.
- Screens robocallsFlags spam; you confirm. Emergencies always get through.
- Welcome Back Greeting Add-onRecognises returning customers and members by their number.
Brings in more work
- Takes bookings from your website“Book online” and “Text us” on your site: same open slots, same front office.
- Takes bookings from your Google profile“Book online” added when you connect Google. Homeowners pick a real open time from Search and Maps.
- Answers Google Local Services and Angi leads in 60 seconds
- Takes bookings from Reserve with GoogleThe official “Book” button, including Local Services ads, once Google approves Werknen as a booking partner.
- Answers your Facebook and InstagramPage button, lead ads and messages, all in the same Inbox.
- Wins back past customersReminds them when their tune-up is due, by text and email (consented only).
- Watches the local marketWhat shops near you advertise and charge, weekly.
- Speed-to-Lead Add-onCalls back new web and missed leads within minutes.
- Review Builder Add-onSends every finished job your review link.
- Google Profile Manager Add-onReview sync with drafted replies you approve.
- Commercial Prospecting Add-onBuilds a list of local businesses; your teammate makes the calls. We never place automated cold calls.
Wins the job
- Drafts the estimate after each visitFrom your own template for that kind of job (say, a 40-gallon gas water heater) and the technician’s notes. You OK it before it goes.
- Lets technicians build estimates on siteOn their phone’s browser, nothing to install. It comes to you for OK; the customer signs from the text link or on the technician’s phone.
- Prices every job with your price engineYour price book, labor rate and target margins price every estimate. Margin protection holds anything below your lowest margin for your OK, from the office or a technician’s phone.
- Follows up every open estimateAt day 30, so none is forgotten.
- Sells and bills membershipsOffers your plan at the right moment, bills members through your Stripe or Square, renews them and books their included visits.
- Estimate Closer Add-onUp to eight follow-ups over 30 days, stopping the moment the customer replies, books or says no.
- Price Check Add-onShows you your price next to the local range, on every estimate.
- Replacement Spotter Add-onFlags old or phased-out equipment from the data-plate photo.
Runs the crew
- Keeps the scheduleDay, week and month, by technician.
- Assigns every new jobTo the first free technician in that area. Move a job yourself and we leave it where you put it.
- Covers unlimited service areasEach with its own ZIP codes, arrival windows, prices and on-call schedule, at no extra cost.
- Weather Rush ModeIn a cold snap or heatwave, protects emergency slots and moves routine work.
- Texts technicians their jobsThey tap On my way, Start and Done from a text. Nothing to install.
- Warns you about partsKnow what’s on each van; get warned before a job needs a part you don’t have.
- Auto-Dispatch Add-onBooks each job to a free technician who works that area, balances the day across your team, sends the nearest free technician from a neighbouring area when one is short, and when the day changes proposes new times for your OK, then texts customers their new times. Emergencies always go to your on-call, never auto-assigned.
- On-My-Way Texts Add-onThe customer gets the arrival window as the technician heads out.
- No-Show Protection Add-onA card hold through your own payment account for first-time customers.
Gets you paid
- Sends payment links from your own Stripe or SquareThe money goes straight to you. Werknen never holds it and takes no fee.
- Takes deposits on estimates
- Sends QuickBooks Payments links
Keeps you in charge, from anywhere
- Today: one list of what needs youEverything else is handled, and every action can be undone.
- Approve from your phone in one tap
- Full auto mode when you’re readyYour office learns from you: after 10 of your approvals in a row without a change, it does routine work without asking. Change something and the count starts again. Discounts, prices and spending money always stay with you.
- Ask Werknen“Move Dana’s 3 pm to Monday and tell the customer.” Done.
- One Inbox for calls and textsOpen any conversation; take over a text thread when you want.
- Customer history in one placeCalls, texts, jobs, estimates and equipment, including your imported history.
- Fraud prevention built inRole-based access control: each person can only do what you allow. Staff can’t give discounts, change prices on a sent estimate or send below your margin without your OK. Caller ID alone never unlocks a customer’s details. Every change is logged with who made it.
- Unlimited free support, answered in secondsTap Get help any time, day or night. Our support assistant answers in seconds; anything about money, your data, or that it can’t solve goes to a person in the same conversation. Never billed, never capped. Self-Hosted: 30 days of onboarding support.
- Free logins for your officeOwners, managers and office staff (up to 10). You choose what each person can do; technicians see only their own jobs.
- Monthly results reportCalls answered, jobs booked, estimates won and the work they brought in.
- Where your jobs come fromPlus each technician’s last 10 jobs, with real paid amounts from your payment account.
- Goals and a weekly planSet a goal; we propose the week’s actions for your OK.
- Your own private box, backed up nightlyBackups only your shop can unlock; restore tested monthly. No call recordings, transcripts only. Signed updates and tamper protection.
For your trade
A front office that knows the trade’s calls
For owner-run HVAC and plumbing shops: every call answered live, every estimate followed up, on your own private box.
HVAC
- No-heat and no-cool calls answered and booked, nights included
- Gas and CO calls: safety steps first, then straight to your on-call tech or emergency number
- An on-call schedule by day, with a backup, for nights and weekends
- Heat pump and furnace estimates followed up until they’re won or lost
- Tune-up memberships sold, billed, renewed and their visits booked
- Weather Rush Mode for cold snaps and heatwaves
Plumbing
- Burst pipes and flooding: safety steps for the caller, an instant call to your on-call tech or emergency number
- Water heater estimates drafted from your own templates
- Drain and leak calls booked into real open slots
- Past customers reminded when maintenance is due (consented only)
- Payment links from your own Stripe or Square when the job is done
Keep your existing number; we add a local number in your service area for your front office. That new number is yours too: it runs in a phone account we set up for you, and it’s yours to take with you if you ever leave.
Pricing
What you pay for the work
One monthly price for your front office, sized by the number of technicians we book for, not by the minute. Full auto mode in every plan, when you’re ready: your office learns from you.
Front Desk
Your front office: answers, books, chases, bills and follows up.
plus sales tax where it applies
- Up to 3 technicians and 1,500 call minutes included
- Answers every call and text, 24/7, nights, weekends and holidays
- Books jobs into real open slots and assigns the technician
- Handles cancellations and reschedules by call or text, and updates your schedule
- Unlimited service areas, each with its own windows, prices and on-call
- Handles emergencies: safety steps for the caller, then calls the on-call tech from your schedule, or your designated emergency number
- Replies to Angi, Google and website leads in under a minute
- Drafts estimates from your templates and follows every one up
- A price engine with margin protection: every estimate priced your way, none sent below the margin you set
- Sells, bills and renews memberships, and books their visits
- Sends invoices and payment links; the money goes straight to you
- Wins back past customers when their tune-up is due
- Full auto mode when you’re ready: your office learns from you, and after 10 of your approvals in a row without a change, it does routine work without asking
- Fraud prevention with role-based access control: staff only do what you allow, every change logged
- A monthly report of the work done for you
- Extra technicians $59.99/month each after the 3rd
- Office logins free (up to 10)
- Unlimited free support, answered in seconds
Full Office
Front Desk plus every add-on, one price.
plus sales tax where it applies
- Everything in Front Desk, plus:
- Calls back new leads within minutes
- Smart dispatch: jobs booked to technicians in their own service area, the day balanced across your team
- Overflow to a neighbouring area when an area is short of technicians
- New times proposed for your OK when the day changes, and customers texted
- Up to eight estimate follow-ups over 30 days
- A review request after every finished job
- Your price next to the local range on every estimate
- Arrival window texted as the technician heads out
- Card holds for first-time customers, so no-shows pay
- Returning customers greeted by name
- Local business lead lists for your caller
- Up to 3 technicians included; extra technicians as on Front Desk
- New add-ons join as each is ready
- Unlimited free support, answered in seconds; a person within 4 business hours when you need one
| Add-on | The work | Price |
|---|---|---|
| Speed-to-Lead | Calls back new web and missed leads within minutes | $249 |
| Auto-Dispatch | Books technicians in their own area, balances the day, overflows between areas, proposes new times when the day changes | $299 |
| Google Profile Manager | Review sync with drafted replies you approve | $249 |
| Review Builder | Sends every finished job your review link | $179 |
| Estimate Closer | Up to eight estimate follow-ups over 30 days | $179 |
| Price Check | Your price next to the local range | $179 |
| Commercial Prospecting | Local business list for your caller; +$49 per extra calling user | $179 |
| Replacement Spotter | Flags old or phased-out equipment | $179 |
| On-My-Way Texts | Arrival window texted as the technician heads out | $99 |
| Welcome Back Greeting | Recognises returning customers and members | $99 |
| No-Show Protection | Card hold for first-time customers, through your own account | $99 |
| Bundle | What’s in it | Price |
|---|---|---|
| Fill the board | Speed-to-Lead + Estimate Closer | $428 |
| Run the crew | Auto-Dispatch + On-My-Way Texts | $398 |
| Get more calls | Google Profile Manager + Review Builder | $428 |
Bundles are shortcuts. A bundle’s price is the sum of its add-ons; we don’t claim a discount. You can hold several, and we never charge for the same add-on twice. Once your add-ons reach $700 a month, you move to Full Office automatically.
Moving your history in. Self-serve import is free within 30 days of sign-up. Assisted Migration, $499 one-time: we move one source (your old job system, QuickBooks or spreadsheets), up to 10,000 customers, within 5 business days: duplicates merged, phones and addresses fixed, equipment linked to the right address, and a report of anything we couldn’t fix. Money back if the import doesn’t land. Free if you’re switching from another AI answering service (proof of a recent bill, within 30 days of sign-up). Larger jobs are quoted.
On your own hardware? Self-Hosted Front Desk is $499/month with 2 technicians included; add-ons and bundles as above. No service guarantee30 days of onboarding support only It runs on your own server and internet connection, so it comes without our service guarantee and support is limited to 30 days of onboarding support from sign-up: uptime and call quality depend on your equipment and connection, and you bring your own phone account.
Usage. Every plan covers one location with unlimited service areas. Calls beyond the 1,500 included minutes, and texts beyond the included allowance, are charged at the phone carrier’s rate plus 10%, as a separate line on your invoice. We warn you at 80% and 100%.
Sales tax. Prices are before sales tax, which is added at checkout where it applies.
No contract. Cancel from your shop any time, no questions asked. Service runs to the end of the month you’ve paid for; there are no partial refunds, even if you cancel on day 1 of the month. Your data export is free, always.
Prices in US dollars for US shops. Canada coming soon.
Starting is the easy part
Your front office in minutes
Your front office in minutes
Tell us about your shop and your calls are answered from the minute they reach us: your greeting, your hours, your prices.
Keep your number. We add a new one.
Your front office comes with its own local number in your service area. Until your customers know it, just forward your existing shop number to it: every call still reaches us, and nothing changes for your customers. Put the new number on your trucks, website and invoices whenever you’re ready. Our 2-minute guide shows you how to forward, for any phone company.
Phone companies forward calls, not texts, so texts come and go from your new number. Texting starts once carrier registration clears.
Stop any time
No contract. Cancel from your shop any time, no questions asked. Service runs to the end of the paid month, with no partial refunds, and your full data export is emailed to you.
Questions
Straight answers
Do I have to learn or set anything up?
No. We set up your front office from what you already have, and each job we do has a simple on/off switch. Your hours, greeting, service area and price book stay yours to change whenever you want.
What still comes to me?
Discounts and price questions, firm replacement quotes and anything that spends money. Emergencies go straight to your on-call tech or emergency number. Until you switch on Full auto, we also ask before sending estimates and bigger bookings.
Do I have to change my phone number?
No. We give your front office its own local number in your service area, and you keep yours. Forward your existing number to the new one and every call reaches us straight away; switch your trucks, website and invoices to the new number in your own time. Phone companies forward calls, not texts, so texts use your new number.
What if your line goes down?
We watch it around the clock. If calls aren’t being answered, they go straight to the backup number you give us, usually your mobile, and we’re alerted at once. Pick a different phone from the shop number you forward to us; otherwise an outage would send calls round in a loop.
Are calls recorded?
No recordings. Calls are transcribed on your private box, and every caller is told the call is answered by an automated assistant and transcribed.
Who helps me when I need it?
Unlimited free support, answered in seconds. Tap Get help any time: our support assistant answers in seconds; anything about money, your data, or that it can’t solve goes to a person in the same conversation, within 1 business day on Front Desk and 4 business hours on Full Office. Support is never billed and never capped. Self-Hosted includes 30 days of onboarding support.
How do I cancel?
One click online, any time. The month you’ve paid for runs to its end; there are no partial refunds. Your data export is emailed to you.
We do the work.
Get notified when we open
Sign-up opens soon. Leave your details and we’ll email you the day you can hire your front office.
- You sign up and tell us about your shop.
- Your front office is ready in minutes.
- We give you a new local number in your service area. Forward your existing one to it until customers know the new one. We do the work.
plus sales tax where it applies
- Up to 3 technicians and 1,500 call minutes
- No contract · cancel from your shop any time, no questions asked
- Unlimited free support, answered in seconds
- Add bundles or add-ons now or later
Sign-up opens soon. To hear the day it does, email hello@werknen.com.